Delivery & Shipping

Thank you for choosing Mave Health. Our commitment to supporting your mental well- being journey extends to ensuring a smooth and efficient process for the delivery and return of the tDCS Device, as part of your program subscription. This is Mave Health Private Limited’s (“Mave Health”, “we”, “us” or “our”) Delivery and Shipping Policy (“Policy”). Please read this Policy in consonance with our Terms & Conditions (“T&Cs”). Unless defined in this Policy, capitalised words shall have the same meaning ascribed to them in our T&Cs.

DELIVERY OF THE DEVICE:

Upon enrolling for our Services, the tDCS Devices will be shipped to the address provided by you. Shipping is free of charge, and we aim to dispatch the device within 3-5 business days from the date of your enrollment for the Services. The delivery time may vary based on your location but delivery of the tDCS Device typically takes around 5-7 business days.

SHIPPING CONFIRMATION:

You will receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery status of your tDCS Device.

ACCESS DURATION:

The device is provided for the duration of the Services. It is not sold and must be returned upon completion or cancellation of the Services.

RETURNING THE DEVICE:

Specific instructions for the return of the device will be provided towards the end of your Services or upon cancellation of the Services. The device should be returned in good working condition, using the packaging and return label supplied by Mave Health. Mave Health shall bear all shipping costs in connection with the return of the tDCS Device from you to Mave Health. Failure to return the device or returning it in a damaged condition may result in additional charges as may be determined by Mave Health in its sole discretion.

DAMAGED OR DEFECTIVE DEVICES:

If you receive a damaged or defective tDCS Device, please contact us immediately at jai@mavehealth.com for a replacement. We may request photos of the damaged device for our records.

By subscribing to our Services and using the tDCS Device, you agree to these shipping and delivery terms. Our customer support team is here to assist you with any questions or concerns regarding shipping, delivery, or returns.