Privacy Policy
This privacy policy (“Policy”) explains how Mave Health Private Limited (“Mave Health”, “we” or “us”) processes your personal data . We respect your privacy and are committed to protecting your personal data. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you use, access or interact with our Platform or avail our Services.
By using the Platform and Services offered by us, you confirm that you have read and agree to be bound by this Policy and consent to the use, processing, disclosure and transfer of your personal information as described under this Policy.
Unless defined in this Policy, capitalised words shall have the same meaning ascribed to them in our Terms and Conditions (“T&Cs”). Please read this Policy in consonance with the T&Cs.
What data do we collect?
Our Company collects the following data:
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Personal Information:
This includes name, contact number, residential address, email address, password, and age.
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Health and Other Special Categories of Personal Data:
To provide you with a comprehensive mental wellness journey, including therapy, psychiatry, fitness, and nutrition coaching, as well as the tDCS Device, we collect certain health data about you . This includes:
- Detailed records of mental health conditions, treatment histories, and mental wellness goals.
- Lifestyle choices (alcoholic/non-alcoholic status, smoker/non-smoker status), dietary preferences, allergies, and physical health conditions.
- Insights into your daily habits, stress levels, energy levels, and water consumption.
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Financial Data:
This includes details regarding your bank account or payment instruments, such as credit and debit cards.
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Marketing and Communications Data:
This includes information posted in service requests, offers, feedback, comments, responses to surveys and polls, your preferences in receiving marketing communications from us and third parties, and your communication preferences.
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Technical Data:
This includes your IP address, browser type, internet service provider, details of operating system, access time, device ID, device type, website activity, clicks, date and time stamps, location data, and other similar data.
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Usage Data:
The includes information about how you use the Platform and Services, your activity on the site, user taps and clicks, user interests, time spent on the site, details about user journey, and page views.
How do we collect your information?
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Direct Interactions: You directly provide us with most of the data we collect. We collect and process data when you:
- Use our Platform or Services.
- Provide health data through integration with the tDCS Device or other health apps.
- Consult with our Consultants.
- Submit information using a website form.
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Automatic Technologies or Interactions: As you use, interact with, and navigate the Platform or use the Services, we will automatically collect data about your usage patterns. We collect this data by using cookies and other similar technologies.
How will we use your information?
Our Company uses your personal data to:
- Deliver and enhance the Services, including therapy, psychiatry, fitness, and nutrition coaching services.
- Offer personalized insights based on your interaction with the Services and the Platform.
- Administer and protect our business, Services and Platform, including troubleshooting, data analysis, system testing, and performing internal operations.
- Enforce our T&Cs.
- Respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims and detect, respond to and recover from cybersecurity incidents.
- Investigate, prevent, and take action against illegal or suspected fraud and conduct forensic audits.
- Provide customer support and maintenance for our Services and Platform.
- Conduct research and development to improve our Services and Platform.
You agree and acknowledge that by using the Platform and Services, you authorise us and our service providers to contact you via email, phone, or otherwise. This is to provide the Platform or Services to you and ensure that you are aware of all the features of the Platform or Services, and for sales and marketing purposes.
Sharing of Data:
You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us, including but not limited to personal correspondence such as emails, information collected through the Platform, and the any information you post online about our Services, may be collected, compiled, and disclosed by us in order to render the Services to you or improve the Services. This may include but not be limited to third party service providers, third party partners, marketing and advertising partners, storage providers, data analytics providers, consultants, lawyers, and auditors..Notwithstanding anything contained in this Policy, we may share your personal data where we are required by law, any court, government agency, or authority to disclose such personal data.
Cross-Border Transfer of Personal Data
We comply with applicable laws in respect of storage and transfer of personal data. As a
part of your use of our Services and Platform, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based in, or one of our service providers is located in a country
other than the one you are based in.
In the event we go through a business transition, including but not limited to a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.
Data Security:
We use a combination of technical, administrative, and physical controls, including to protect your personal data.
Data Retention:
We retain your information for as long as your account is active or as needed to provide you the Services, and for the purposes of satisfying any legal, regulatory, or reporting requirements. Notwithstanding anything contained in this Policy, we may retain certain personal data about you for a longer period to initiate or defend future legal claims.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
What are your data protection rights?
Mave Health ensures that you are fully aware of your data protection rights, including the right to review, access and rectify your personal information and withdraw your consent.
What are cookies?
Cookies are small text files used for collecting Internet log and visitor behavior information. We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business.
Additionally, you may encounter cookies or other similar technologies on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by such third parties.
Privacy policies of other websites:
Our privacy policy applies only to our Platform and Services. If you click on a link to another website, you should read their privacy policy.
Changes to the Policy:
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. For any questions, or to exercise your data protection rights, please contact us at:
Name: Jai Sharma
Email: jai@mavehealth.com
Call: +91 75973 94088
Write to us: jai@mavehealth.com